Frequently Asked Questions 

Booking & Access

Do I need to be present?

No, you don’t need to be there. Most of our clients are busy with their move. We can collect keys from a local estate agent, a neighbor, or a secure key box. Once the job is finished, we lock up and can return the keys to your preferred location. We’ll send you a confirmation message and photos once we are done.

How soon can I book a cleaning?

We offer flexible booking and can often accommodate same-day or next-day cleaning depending on availability.

Pricing & Payments

How much does end of tenancy cleaning cost?

Our pricing starts from £130 for a studio flat. Final cost depends on the size and condition of the property.

What payment methods do you accept?

We accept cash, card, and bank transfer for your convenience.

What is your cancellation policy?

To secure your booking, we require a 20% booking deposit.

If you need to cancel or reschedule your appointment, we ask for at least 48 hours' notice.

More than 48 hours before your appointment: Your 20% booking deposit will be refunded in full.
Within 48 hours of your appointment: The 20% booking deposit is non-refundable.

If you need to make changes to your booking, please contact us as soon as possible, and we'll do our best to assist you.

Service Details

What is included in the service?

Our end of tenancy cleaning service includes a full deep clean of the property, including kitchens, bathrooms, floors, internal windows, skirting boards, and high-touch surfaces. We also include oven cleaning, appliance cleaning, vacuuming, mopping, dusting, and sanitising throughout the property using professional cleaning products and equipment.

Can I book regular cleaning after my tenancy clean?

Yes, many clients continue with our weekly domestic cleaning service after moving into a new home.

Do you clean ovens, fridges, and other appliances? 

Yes. Oven cleaning is included as part of our End of Tenancy Cleaning service.

Cleaning of other appliances is available for an additional charge. These optional add-on services include:

- ❄️ Fridge & Freezer Cleaning
- 🍽️ Dishwasher Cleaning
- 🧺 Washing Machine Cleaning
- 🛋️ 2-Seater Sofa Cleaning
- 🛋️ 3-Seater Sofa Cleaning

If you would like to add any of these services to your booking, please let us know in advance so we can include them in your quotation.

What is NOT included?

Our standard service does not include:
Carpet steam cleaning (unless requested)
Exterior window cleaning
Heavy waste removal. 

These can be added on request.

Do you provide all the equipment and cleaning supplies? 

Yes, we arrive fully equipped. We don't use domestic supermarket products; we use industrial-grade Numatic Henry XL vacuums and specialist Prochem™ solutions. These are professional-strength chemicals designed to lift deep stains, grease, and odors that standard cleaners can’t touch.

Guarantee & Trust

What is your deposit-back guarantee?

We clean using a detailed checklist to ensure your property meets professional standards. If your landlord or inventory clerk identifies any areas that do not meet these standards, we provide a 48-hour re-clean guarantee. This means we will return within 48 hours to resolve any issues free of charge.

Are your cleaners insured and vetted?

 Yes. Tidyloop is a fully insured business with Public Liability Insurance up to £1,000,000. All our staff are strictly vetted and DBS-checked, ensuring your property is in safe, professional hands.

How long does a standard End of Tenancy clean take?

It depends on the size and condition of the property. Typically, for a 1 or 2-bedroom flat, our professional duo team will be on-site for 3 to 5 hours. We don’t leave until the property meets our "inventory-pass" standard, regardless of how long it takes.

Can't find the answer you're looking for? 

Contact Tidyloop today for a free, no-obligation quote.